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sren+381 64 1901919 office@balkanhelicopters.rs

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
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* Creating an account means you're okay with our Terms of Service and Privacy Statement.

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FAQs

What if I want to make a change to my booking?

Changes to your booking can only be made by calling us on +381641901919. If your call is not answered, please email us at office@balkanhelicopters.rs and we will get back in touch. We will be happy to reschedule your booking anytime up to 4 days before your scheduled take-off time.

What if I need to cancel my booking?

In case you decide to cancel your reservation, money will be returned as following:
– Three days prior to your scheduled flight, 50% of the amount paid
– Two days prior to your scheduled flight, 30% of the amount paid
– One day prior to your scheduled flight, no refund will be made

Money is fully refunded in case of:

– Bad weather (reduced visibility, fog, heavy precipitation, low cloud ceiling, etc.)
– Pilot illness
– Technical issues
– Flight restrictions due to airspace closures

Is there anything I can’t have in my possession on a flight?

Objects which can affect flight safety, persons or goods, as stated in DANGEROUS GOOD REGULATION, and are strictly prohibited from carrying on board, are:
– Firearms (including replicas or toys)
– Explosives (fireworks, flares, toy gun caps)
– Gases (compressive gas cylinders, tear gas, mace or CS devices)
– Gas powered devices
– Flammable materials (petrol, lighter fuel, paint, thinner, matches, fire lighters)
– Poisons (weed killers, insecticides)
– Corrosives (batteries, mercury)
– Sharp items, such as knives

Are there any health restrictions that might prevent me from flying?

The flight may not be suitable for persons who are pregnant, suffer from epilepsy, recent head injuries, recurrent fainting, blackouts, high blood pressure, heart conditions or back problems.

Are there any weight or age restrictions for flight?

Total mass of passengers must not exceed 255kg. Children aged 2-10 years may participate, but must also be able to sit in their own seat, and must fly accompanied by one parent or guardian. Children aged 11-18 require parental consent.

Are there any reasons why you might stop me from flying?

The pilot at his/her discretion may refuse any person on board the aircraft if he/she suspects them to have consumed alcohol or drugs within the previous 24 hours.

Will anybody I don’t know share my flight?

Unless you book an exclusive flight, you may be sharing the cabin of the helicopter with other passengers. If there is a low demand for your selected flight time, we may need to reschedule it. If this happens, we will do our utmost to contact you at least 24 hours before departure by telephone and email, using the details you provided at the time of booking.

Am I insured for my flight?

All prices include passenger insurance.

I have a voucher. How do I use it?

Voucher validity is 6 months from the moment of purchase. The flight can be booked via tel. +381641901919 or via email: office@balkanhelicopters.rs
Discount voucher has clearly designated service for which the voucher is intended.

How long do I have to be at the heliport before my flight?

You are required to be at the heliport 30mins before your scheduled flight time to complete check-in, and for the safety briefing. Please note that late arrivals may result in you not being allowed to fly and no refund given.

Does the weather affect my flight?

Balkan Helicopters reserves the right to cancel flights at short notice due to poor weather (reduced visibility, fog and heavy rain and snow, low cloud ceiling), or other conditions that may affect flight safety.

How will the Balkan Helicopters contact me?

All contact will be made, for weather and other related changes to bookings, via the email and mobile telephone number given at the time of booking.

Can I pick my seat?

The final seating in the helicopter is determined by the weights of all passengers in the flight. You can request a seat but we are unable to guarantee your seat in advance.

Are children full price?

Children up to 10 years of age hold a discount on tickets for 5/10-minute flights in the amount of 10%, if reservations are made directly through Balkan Helicopters.

How do I get to take-off ground?

Please contact us for more detailed information.

What is the best time of the day to fly?

Flights are conducted exclusively during the period from sunrise to sunset in conditions of good visibility.

Do you fly over the city in any of the tours?

The City of Belgrade has strict regulations on the Helicopter Tourism Industry that does not allow us to fly over city center of Belgrade. Flight route is depending on type of ticket.

At which altitude do you fly?

Average altitude is from 150m to 300m above ground level.

How long does it take to take-off?

If the engine running up already, take-off is considered from the lift off moment to the safe climb regime, and it lasts up to 30sec.
In case the engine is not running, starting and take-off procedure may take up to 5mins.