FAQs

Reservation, as well as all information, flight change, and/or cancellation, is made exclusively through the e-mail address (info@balkanhelicopters.rs) and we will reply to you as soon as possible.
18. In case the Passenger wishes to move the flight to another date, he loses the right to a refund and the purchased ticket assumes the gift voucher status, which means that the Passenger is entitled to two more dates to use the flight, but without the possibility of a refund. In this case, the Passenger is obliged to contact “Balkan Helicopters” d.o.o. to schedule the next date, not later than 6 months from the date of initial purchase of the ticket. In the event that during the second scheduled appointment a flight shift is required, if the cancellation is made by “Balkan Helicopters” d.o.o., Passenger is entitled to another optional date (if that date and time is not already occupied). In case of cancellation / postponement of the second date by “Balkan Helicopters” d.o.o., Passenger is obliged to cancel the flight at least 4 days earlier, otherwise the flight shall be considered used and not entitled to the third date. Passenger is obliged to contact “Balkan Helicopters” d.o.o. to schedule the third date, at the latest 6 months from the date of initial purchase of the ticket.

In case you have a gift voucher, money refund is not possible, but you can choose other date and time.

In case you have a flight ticket and you have made a reservation in case to cancel your reservation, money will be returned as following:
– Four days prior to your scheduled flight, 100% of the amount paid
– Three days prior to your scheduled flight, 50% of the amount paid
– Two days prior to your scheduled flight, 30% of the amount paid
– One day prior to your scheduled flight, no refund will be made

“Balkan Helicopters” d.o.o. reserves the right to cancel flights at short notice due to poor weather or other conditions that may affect flight safety. In the event your flight is cancelled by us, the flight ticket/voucher will remain valid, but the flight must be rebooked for a mutually convenient date. Vouchers that are booked for the first time in the last month of validity of the voucher will only be rebooked to the voucher expiry date unless extended.
Cancellation conditions are:
– Bad weather (reduced visibility, fog, heavy precipitation, low ceiling, etc.)
– Pilot illness
– Technical issues
– Flight restrictions due to airspace closures

Objects which can affect flight safety, persons or goods, as stated in DANGEROUS GOOD REGULATION, and are strictly prohibited from carrying on board, are:
– Firearms (including replicas or toys)
– Explosives (fireworks, flares, toy gun caps)
– Gases (compressive gas cylinders, tear gas, mace or CS devices)
– Gas powered devices
– Flammable materials (petrol, lighter fuel, paint, thinner, matches, fire lighters)
– Poisons (weed killers, insecticides)
– Corrosives (batteries, mercury)
– Sharp items, such as knives

The flight may not be suitable for persons who are pregnant, suffer from epilepsy, recent head injuries, recurrent fainting, blackouts, high blood pressure, heart conditions or back problems.

Total mass of passengers must not exceed 255kg. Children aged 2-10 years may participate, but must also be able to sit in their own seat, and must fly accompanied by one parent or guardian. Children aged 11-18 require parental consent.

The pilot at his/her discretion may refuse any person on board the aircraft if he/she suspects them to have consumed alcohol or drugs within the previous 24 hours.

Unless you book an exclusive flight, you may be sharing the cabin of the helicopter with other passengers. If there is a low demand for your selected flight time, we may need to reschedule it. If this happens, we will do our utmost to contact you at least 24 hours before departure by telephone and email, using the details you provided at the time of booking.

All prices include passenger insurance.

Voucher validity is 6 months from the moment of purchase. The flight can be booked via tel. +381641901919 or via email: office@balkanhelicopters.rs
Discount voucher has clearly designated service for which the voucher is intended.

You are required to be at the heliport 30mins before your scheduled flight time to complete check-in, and for the safety briefing. Please note that late arrivals may result in you not being allowed to fly and no refund given.

Balkan Helicopters reserves the right to cancel flights at short notice due to poor weather (reduced visibility, fog and heavy rain and snow, low cloud ceiling), or other conditions that may affect flight safety.

All contact will be made, for weather and other related changes to bookings, via the email and mobile telephone number given at the time of booking.

The final seating in the helicopter is determined by the weights of all passengers in the flight. You can request a seat but we are unable to guarantee your seat in advance.

Children up to 10 years of age hold a discount on tickets for 5/10-minute flights in the amount of 10%, if reservations are made directly through Balkan Helicopters.

Please contact us for more detailed information.

Flights are conducted exclusively during the period from sunrise to sunset in conditions of good visibility.

The City of Belgrade has strict regulations on the Helicopter Tourism Industry that does not allow us to fly over city center of Belgrade. Flight route is depending on type of ticket.

Average altitude is from 150m to 300m above ground level.

If the engine running up already, take-off is considered from the lift off moment to the safe climb regime, and it lasts up to 30sec.
In case the engine is not running, starting and take-off procedure may take up to 5mins.